Subject: Re: 16844508 ; Broker: UK ; Name: The Rolling Stones - Time to event: 1 day(s), 2 hours away
From: Jelena Kalcuka <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Lucas Araujo <[email-masked]>, Stephen Blake <[email-masked]>
Date: Fri, 1 Jun 2018 14:51:17 +0000

Hi Aswenee,

Please can you move to replacement.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 01 June 2018 14:22:30
To: Jelena Kalcuka
Cc: Lucas Araujo; Stephen Blake
Subject: TID: 16844508 ; Broker: UK ; Name: The Rolling Stones - Time to event: 1 day(s), 2 hours away

Hi Jelena,

As per the shipping process, we have to call UPS to raise a tracer and then move to pending replacement (after getting an approval from you) and then escalate to shipping investigation.

We contacted UPS yesterday and even today ; they informed us that tracer can't be raised as yet because they have to contact the access point to get an update.

The event is in one day and I guess it might take time for their investigation.

Can you approve the replacement ?

Thank you,
Ashwinee.