Subject: TID: 16844508 ; Broker: UK ; Name: The Rolling Stones - Time to event: 1 day(s), 2 hours away
From: Ashwinee Latchayya <[email-masked]>
To: jelena kalcuka <[email-masked]>
Cc: Lucas Araujo <[email-masked]>, Stephen Blake <[email-masked]>
Date: Fri, 1 Jun 2018 18:52:30 +0530 (IST)

Hi Jelena, 

As per the shipping process, we have to call UPS to raise a tracer and then move to pending replacement (after getting an approval from you) and then escalate to shipping investigation. 

We contacted UPS yesterday and even today ; they informed us that tracer can't be raised as yet because they have to contact the access point to get an update. 

The event is in one day and I guess it might take time for their investigation. 

Can you approve the replacement ? 

Thank you, 
Ashwinee.