Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; event over: 3 day(s), 22 hours ago
From: Lucas Araujo <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 1 Jun 2018 18:09:23 +0530 (IST)

Any update? 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Lucas Araujo" <[email-masked]> 
Sent: Wednesday, May 30, 2018 7:31:34 PM 
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; event over: 3 day(s), 22 hours ago 

Flagged 

From: "Ryan Barello" <[email-masked]> 
To: "Enrique Carrillo" <[email-masked]>, "Camila Volante" <[email-masked]> 
Cc: [email-masked], "Lucas Araujo" <[email-masked]>, "CS.NewYork" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Tuesday, 29 May, 2018 22:42:10 
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago 

Hi, 

Yes Tevo confirmation has it listed as a single day. 

viagogo 

Ryan 

E-Mail: [email-masked] 

Phone: (415) -429-1056 ext: 4646 

7 days a week 9am EST – 6pm EST 

From: Enrique Carrillo 
Sent: 29 May 2018 12:58:38 
To: Ryan Barello; Camila Volante 
Cc: [email-masked]; [email-masked]; CS.NewYork; Brian Sexton 
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago 

If the Tevo confirmation sold as single day they it will be our mapping issue here. Please check the confirmation. 

Thanks, 

Enrique 

From: Ryan Barello 
Sent: Tuesday, May 29, 2018 12:34:12 PM 
To: Enrique Carrillo; Camila Volante 
Cc: [email-masked]; [email-masked]; CS.NewYork; Brian Sexton 
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago 

Hi, 

Tevo is saying it is a mapping error on our end, I am still trying to figure this out. 

viagogo 

Ryan 

E-Mail: [email-masked] 

Phone: (415) -429-1056 ext: 4646 

7 days a week 9am EST – 6pm EST 

From: Enrique Carrillo 
Sent: 29 May 2018 12:23:11 
To: Camila Volante; Ryan Barello 
Cc: [email-masked]; [email-masked]; CS.NewYork; Brian Sexton 
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago 

Ryan/Camila, 

Can you confirm if this was a mapping error on our end or sellers end? 

Thanks, 

Enrique 

From: Camila Volante 
Sent: Sunday, May 27, 2018 10:40:47 AM 
To: Brian Sexton; CS.NewYork 
Cc: [email-masked]; [email-masked] 
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago 

Hello, 

Already asked the seller about this error. Clearly seller did not fulfilled correctly. We should refund the buyer for sure. 

Best, 

Camila. 

From: Brian Sexton 
Sent: Sunday, May 27, 2018 10:35:52 AM 
To: CS.NewYork 
Cc: [email-masked]; [email-masked] 
Subject: Fw: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago 

Hi, 

This buyer purchased tickets for all sessions but they only received tickets for the Monday. 

Could someone please check with the Broker US if the buyer could be partially refunded for wrong tickets here? 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 27 May 2018 14:51 
To: Brian Sexton 
Cc: Lucas Araujo 
Subject: TID: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago 
Hi Brian, 

Buyer claims to have bought tickets for 3 days (Saturday, Sunday & Monday) and received 4 tickets for Monday. 

I'm flagging this to you as it's a US broker. 

Can you advise ? 

Thank you, 
Ashwinee