From: Ashwinee Latchayya <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 1 Jun 2018 17:34:37 +0530 (IST)

I understand your concern but I can assure you that our tech department thoroughly investigated your case and they confirmed that there is no issue with our website. 

It is not possible for the order to go through unless you hit the confirm button. 

When you reach the final page of purchasing you are asked to confirm the order - After confirming a survey appears asking are you happy with the price you paid Etc - It seems that you have clicked NO-assuming you have cancelled your order. -but that order has gone through. 

We are unable to offer you a refund or exchange for your tickets. 

If you cannot use the tickets you purchased and there is still time before the event date, you can re-list them instantly by clicking here.