Subject: Fw: 15142710 ; Broker: FR ; Event name: Macklemore & Marilyn Manson - Garorock 2018 - 4 Day Pass ; Time to event: 28 day(s), 9 hours away
From: Jelena Kalcuka <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: ashwinee <[email-masked]>, Sidje Anne Ginette Ehua <[email-masked]>
Date: Thu, 31 May 2018 07:42:17 +0000

Hi guys,

Please can you contact seller in this case and check if he will ship bracelets for his buyer or buyer has to collect bracelets on arrival.

As per event organizer information for people who purchased tickets before May 12, bracelets will be shipped to buyers address. For them who purchased after 12.05, bracelets should be picked up on arrival.  Buyer received only e-ticket.

According to tickets information, seller purchased tickets in January and should have bracelet.

https://www.garorock.com/billetterie

Garorock Festival 2018 | du 28 juin au 1er Juillet | Marmande<https://www.garorock.com/billetterie>
www.garorock.com
Du 28 juin au 1er juillet 2018, rendez-vous à Marmande pour la 22ème édition du festival Garorock. Cet évènement culturel est le plus grand rendez-vous rock electro du sud de la France.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 31 May 2018 05:36
To: Jelena Kalcuka
Cc: sidje
Subject: TID: 15142710 ; Broker: FR ; Event name: Macklemore & Marilyn Manson - Garorock 2018 - 4 Day Pass ; Time to event: 28 day(s), 9 hours away

Hi Jelena,

Buyer emailed informing she has received the e ticket and that along with the e ticket she had to receive a bracelet.

Buyer is chasing bracelet and provided name of attendee in case personalisation is needed.

Name of attendee is: Rouget Antoine

Can SS team contact Broker FR to check if bracelet has been sent or does it need to be collected at the venue ?

Thank you,
Ashwinee.