Subject: Re: 16676839, Broker ES, Monaco F1 GP 2018 - 2 Day , 2 day(s), 23 hours away
From: Monica Messina <[email-masked]>
To: Subhojit Hati <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Wed, 30 May 2018 18:24:59 +0530 (IST)

should we? 

From: "Monica Messina" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 29 May, 2018 17:43:24 
Subject: Re: 16676839, Broker ES, Monaco F1 GP 2018 - 2 Day , 2 day(s), 23 hours away 

The buyer somehow received the tickets... he probanly called the power seller. 
Should we record succes? 

Monica 

From: "Subhojit Hati" <[email-masked]> 
To: "Monica Messina" <[email-masked]> 
Sent: Friday, 25 May, 2018 14:38:26 
Subject: Re: 16676839, Broker ES, Monaco F1 GP 2018 - 2 Day , 2 day(s), 23 hours away 

Unfortunately not possible to do an investigation as KB suggests, we need pic of everything. 

Regards, 
Subhojit 

From: "monicamessina" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Friday, 25 May, 2018 14:25:18 
Subject: Re: 16676839, Broker ES, Monaco F1 GP 2018 - 2 Day , 2 day(s), 23 hours away 

I suggested he asked a family member to send the pic but he lives alone, can we check with the seller anyways??? 

From: "Monica Messina" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Friday, 25 May, 2018 14:09:47 
Subject: Re: 16676839, Broker ES, Monaco F1 GP 2018 - 2 Day , 2 day(s), 23 hours away 

The buyer is already in france, but he confirm the envelope was not damaged 

From: "Subhojit Hati" <[email-masked]> 
To: "Monica Messina" <[email-masked]> 
Sent: Thursday, 24 May, 2018 12:20:45 
Subject: Fwd: 16676839, Broker ES, Monaco F1 GP 2018 - 2 Day , 2 day(s), 23 hours away 

Hi Monica, 

In order to investigate this further, we also need a photo of the envelope. 

As per KB In order to determine and see what the buyer received, proof must be requested of EVERYTHING received eg. envelope, tickets, order sheet etc. 

Regards, 
Subhojit 

From: "Brian Sexton" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Cc: "monicamessina" <[email-masked]> 
Sent: Wednesday, 23 May, 2018 22:28:37 
Subject: Re: 16676839, Broker ES, Monaco F1 GP 2018 - 2 Day , 2 day(s), 23 hours away 

Hi Subhojit, 

Have they provided proof of everything received including the envelope? 

Kind regards, 

Brian 

From: Subhojit Hati <[email-masked]> 
Sent: 23 May 2018 16:22:48 
To: Brian Sexton 
Cc: monicamessina 
Subject: TID: 16676839, Broker ES, Monaco F1 GP 2018 - 2 Day , 2 day(s), 23 hours away 
Hi Brian, 

Could you please contact SS team to investigate this case with Broker ES as buyer reported he received empty envelope? 

Regards, 
Subhojit 

From: "monicamessina" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Wednesday, 23 May, 2018 16:25:39 
Subject: TID: 16676839, Broker ES, Monaco F1 GP 2018 - 2 Day , 2 day(s), 23 hours away 

Hello Subhojit, 

The buyer received an envelope only with the order details on it , seller is a broker and event is in 2 days. The buyer is really stressed and wants to know where the tix are. 

Thanks' 

Monica