Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago
From: Ryan Barello <[email-masked]>
To: Enrique Carrillo <[email-masked]>, Camila Volante <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, CS.NewYork <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 29 May 2018 17:12:10 +0000

Hi,

Yes Tevo confirmation has it listed as a single day.

viagogo

Ryan

E-Mail: [email-masked]

Phone: (415) -429-1056 ext:  4646

7 days a week 9am EST – 6pm EST

________________________________
From: Enrique Carrillo
Sent: 29 May 2018 12:58:38
To: Ryan Barello; Camila Volante
Cc: [email-masked]; [email-masked]; CS.NewYork; Brian Sexton
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago

If the Tevo confirmation sold as single day they it will be our mapping issue here. Please check the confirmation.

Thanks,

Enrique

________________________________
From: Ryan Barello
Sent: Tuesday, May 29, 2018 12:34:12 PM
To: Enrique Carrillo; Camila Volante
Cc: [email-masked]; [email-masked]; CS.NewYork; Brian Sexton
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago

Hi,

Tevo is saying it is a mapping error on our end, I am still trying to figure this out.

viagogo

Ryan

E-Mail: [email-masked]

Phone: (415) -429-1056 ext:  4646

7 days a week 9am EST – 6pm EST

________________________________
From: Enrique Carrillo
Sent: 29 May 2018 12:23:11
To: Camila Volante; Ryan Barello
Cc: [email-masked]; [email-masked]; CS.NewYork; Brian Sexton
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago

Ryan/Camila,

Can you confirm if this was a mapping error on our end or sellers end?

Thanks,

Enrique

________________________________
From: Camila Volante
Sent: Sunday, May 27, 2018 10:40:47 AM
To: Brian Sexton; CS.NewYork
Cc: [email-masked]; [email-masked]
Subject: Re: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago

Hello,

Already asked the seller about this error. Clearly seller did not fulfilled correctly.  We should refund the buyer for sure.

Best,

Camila.

________________________________
From: Brian Sexton
Sent: Sunday, May 27, 2018 10:35:52 AM
To: CS.NewYork
Cc: [email-masked]; [email-masked]
Subject: Fw: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago

Hi,

This buyer purchased tickets for all sessions but they only received tickets for the Monday.

Could someone please check with the Broker US if the buyer could be partially refunded for wrong tickets here?

Kind regards,

Brian

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 27 May 2018 14:51
To: Brian Sexton
Cc: Lucas Araujo
Subject: TID: 16901143 ; Broker: US ; Event name: 2018 NCAA Mens Lacrosse Championships - All Sessions ; Time to event: 22 hours ago

Hi Brian,

Buyer claims to have bought tickets for 3 days (Saturday, Sunday & Monday) and received 4 tickets for Monday.

I'm flagging this to you as it's a US broker.

Can you advise ?

Thank you,
Ashwinee