Subject: review with tl tid 15572034
From: Martina Stura <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 29 May 2018 18:08:19 +0530 (IST)

Hi Ash, 

payment team asked me to review this escalation: 
Subtask created by CSL for workitem 12904411 - Escalate: EscalatedToPaymentTeam 

Escalation requested on behalf of the buyer 
Agent Requested a Full Refund - Reason code: Refunded - Late delivery. 
Should the seller be charged?: No. 
Should the seller get paid?: Yes. 
Was this a redirection?: No. 

Synopsis of issue: Buyer should be refunded here as he did not get the ticket, buyer did not provide LDA, seller should not get paid neither be charged as suggested by Jelena 
PREVIOUSLY ESCALATED WRONGLY TO NORMAL LIKE THIS BY ANOTHER AGENT, in the maintime seller has been paid 
************************************************************ 
C: Buyer emailed to ask about refund 
I:Checked case history, other agent escalated like this but to normal, State : Complete, When: 7 day(s), 22 hours ago 
A: Escalated to payments 
N: Payments will investigate further, and contact me if required 

Thanks, 
Marti