Subject: 2018/05/29, tid 16747515, Seller - I sent the wrong tickets to my buyer, 2018/05/26, fan seller, Sfera Ebbasta, payment escalation
From: Martina Stura <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 29 May 2018 17:16:20 +0530 (IST)

Hi Ash, 

in this case seller itself told us tix are invalid. Buyer was able to attend event only because stewards were moved to pity, but tix are still not valid. 

I escalated for full refund, payment team sent it back, but she should be at least entitled to a partialm refund. 

Looking at it from another point of view, why shold we pay entirely someone who sent so many invalid tix? 

Thanks, 
Martina