Subject: 2018/05/29, tid 14628023, Buyer - Internal - Other Questions , 2018/06/16, power seller, Iron Maiden - Firenze Rocks 2018 - Saturday , not claire situation about tix
From: Martina Stura <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 29 May 2018 16:31:39 +0530 (IST)

Hi Ash, 

the situation with this tix is prtty messy: broker asked if general admission vip was correct for pit, we told him to compare maps. 

Event has just posto unico and pit, that usually are general admission and general admission vip on our website (now correct names available, no map) 

buyer purchased g. a. vip, got pit, tix were declared correct and then incorrect, he sent them back, we told seller he listed incorrectly. 

pending sub, list of alternatives, he doesn't want to chose any because he purchased the most expensive and the vouchers are not enough and he is sure this vip are actually existing. 

What to do now? explain that vip actually doesn't exist? (ticketone shows something as vip package, means that there is parking included and othyer things) 

Thanks, 
Marti