Subject: Re: URGENT TID: 15375831
From: Ashwinee Latchayya <[email-masked]>
To: Catalina Maria Ayerbe Lopez <[email-masked]>
Date: Tue, 29 May 2018 13:04:42 +0530 (IST)

Hi Cata, 

Can you ask the seller to provide proof of purchase ? 

Thank you, 
Ash 

From: "Catalina Maria Ayerbe Lopez" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 28 May, 2018 20:39:40 
Subject: URGENT TID: 15375831 

Hello 

can you help me with this case? 

From: "Catalina Maria Ayerbe Lopez" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 27 May, 2018 19:51:54 
Subject: TID: 15375831 

Hi Ash 

The buyer said that she received just 1 tickets for the event but she purchased 2, she provided the proof and another agent contact the seller but the seller is complaining saying that she sent both tickets. 

What do I have to do in this case? 

Thanks in advance 

Cata