Subject: Fwd: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago
From: Lucas Araujo <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 28 May 2018 18:04:42 +0530 (IST)

They said that a link was sent to the buyer which is not true. 

What should we do? 

Regards, 
Lucas. 

From: "Ryan Barello" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Lucas Araujo" <[email-masked]> 
Sent: Sunday, May 27, 2018 7:40:15 PM 
Subject: Re: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago 

Hi, 

A link was sent to the buyer on 5/13/18, to redeem these tickets. 

viagogo 

Ryan 

E-Mail: [email-masked] 

Phone: (415) -429-1056 ext: 4646 

7 days a week 9am EST – 6pm EST 

From: Brian Sexton 
Sent: 27 May 2018 10:04:07 
To: Ryan Barello 
Cc: [email-masked]; [email-masked] 
Subject: Fw: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago 

Hi Ryan, 

Could you give us an update on this when you get a chance? 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 27 May 2018 14:54 
To: Brian Sexton 
Cc: Lucas Araujo 
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 13 day(s), 18 hours ago 
Hi Brian, 

Any update on the issue below ? 

Thank you, 
Ashwinee 

From: "Enrique Carrillo" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Lucas Araujo" <[email-masked]> 
Sent: Thursday, 17 May, 2018 21:56:14 
Subject: Re: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 3 day(s), 13 hours ago 

Hey Ryan, 

Can you please look into getting proof? 

Thanks, 
Enrique 

From: Brian Sexton 
Sent: Thursday, May 17, 2018 5:11:55 AM 
To: Enrique Carrillo 
Cc: [email-masked]; [email-masked] 
Subject: Fw: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 3 day(s), 13 hours ago 

Hi Enrique, 

Could we please get proof of transfer for this? The buyer claims they never received the Ticketmaster Mobile tickets. 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 17 May 2018 09:41 
To: Brian Sexton 
Cc: Lucas Araujo 
Subject: TID: 16769652 ; Broker: US ; Event name: Boston Celtics vs Cleveland Cavaliers - NBA Playoffs 2018 - Conference Final - Game 1 ; Event over: 3 day(s), 13 hours ago 
Hi Brian, 

The buyer claims that he didn't receive the ticket on ticketmaster account and chasing refund. 

Buyer confirmed that he created a ticketmaster account with the email address he used on viagogo. 

Can SS team contact Broker US to check whether tickets were correctly transferred? 

Thank you, 
Ashwinee.