Subject: Re: TID: 13935403 ; Buyer chasing ticket ; 90 days after the tickets were shipped
From: Viraat Joshi <[email-masked]>
To: ashwinee <[email-masked]>
Date: Sat, 26 May 2018 17:18:06 +0530 (IST)

Hi , 

This was a pending email. Case is now done with - Ginette took over. 

From: "ashwinee" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]> 
Sent: Thursday, 19 April, 2018 12:26:57 
Subject: TID: 13935403 ; Buyer chasing ticket ; 90 days after the tickets were shipped 

Hi Viraat, 

Buyer chasing tickets which were shipped on 18/09/2017 16:06. 

Buyer claims that she wasn't worried about the tickets because as per our website the tickets are supposed to be delivered a couple of days before the event. 

Previous agent has informed the buyer the following: problems must be reported within 90 days after the tickets are sent, otherwise they will no longer be covered by the viagogo guarantee. 

Can you advise ? 

Thank you, 
Ashwinee.