Subject: Re: 25/08/18- TID: 14671732 / Broker UK / event name: Ed Sheeran
From: Ashwinee Latchayya <[email-masked]>
To: sidje <[email-masked]>
Date: Fri, 25 May 2018 18:02:44 +0530 (IST)

Flagged 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 25 May, 2018 17:57:46 
Subject: 25/08/18- TID: 14671732 / Broker UK / event name: Ed Sheeran 

Hi Ash, 

Buyer has been asked to call back. There is a system note stating that This buyers tix have been invalidated due to an issue with the barcodes - they will not gain access with these tix - I have sourced NEW TIX for the buyers and we need to arrange a handover with the buyer so they get the new tix - Buyers will receive a text message advising them to call us urgently to get details of the new tix - IF BUYER CALLS BACK IN PLEASE ADVISE THEM NOT TO PANIC WE HAVE NEW TIX WE JUST NEED TO HAND THEM OVER - PLEASE TRANSFER CALL TO DARIA WHO WILL EXPLAIN TO THE BUYER . 

Can you please flag the case to Limerick agent? 

Regards, 
Sidje