Subject: Re: TID:16802799, Broker MX, Toluca vs Santos Laguna - Final, 2 day(s), 9 hours ago
From: Ashwinee Latchayya <[email-masked]>
To: Jenny Ortega <[email-masked]>
Date: Fri, 25 May 2018 12:36:52 +0530 (IST)

Hi Jenny, 

Ask the buyer if he attended the event. If the buyer attended the event, please offer partial refund on voucher. 

From: "Jenny Ortega" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 23 May, 2018 14:19:45 
Subject: TID:16802799, Broker MX, Toluca vs Santos Laguna - Final, 2 day(s), 9 hours ago 

Ash 

This buyer is claiming he got wrong tickets, he purchased "Tribuna Palcos VIP" and got "Preferente" and the event is over, I couldn't verify if the sections are the same or different. Can you please check it and advise?? 

Ps: proof attached 

Thanks 
JennyO.