Subject: Fwd: 20313402- Broker HR- André Rieu Und Sein Johann Strauß Orchester- 25/05/2019- Reassign
From: Caleb Lundinga Lodi <[email-masked]>
To: Bhawna Bilwal <[email-masked]>
Cc: [email-masked], [email-masked]
Date: Mon, 13 May 2019 02:38:28 -0700 (MST)

Hi Bhawna, 

Please take ownership of this case. 

Regards, 
Caleb 

From: "ashwinee" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Cc: "Garima Negi" <[email-masked]> 
Sent: Monday, 13 May, 2019 11:56:10 
Subject: Fwd: 20313402- Broker HR- André Rieu Und Sein Johann Strauß Orchester- 25/05/2019- Reassign 

Hi Caleb, 

Can this be reassigned to a DE calling agent to call the buyer please. 

The buyer initiated a CB and we won. The buyer sent the tix to us and we sent them back as we won the CB. 

We need to inform the buyer that she had contacted her bank for a refund and this was in our favor hence we've reshipped the tickets. 

We cannot cancel. 

Kind Regards, 
Ash 

From: "Garima Negi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 13 May, 2019 09:04:18 
Subject: 20313402- Broker HR- André Rieu Und Sein Johann Strauß Orchester- 25/05/2019- Reassign 

Hi Ashwinee, 

with reference to above TID, Buyer emailed asking to cancel purchase. 

Case history- buyer initiated chargeback and returned ticket to us- as advised by agent. 

There is a note- 

"RESHP –Tickets returned by the buyer, 
Chargeback won. 
Re-shipped- via UPS, Tracking number:1ZF6455E0458132986." 

Please reassign case to DE Calling agent to explain buyer the issue. 

Thank you for your consideration. 

Regards, 
Garima