Subject: Re: CMA escalation - agent escalated incorrectly - TID 18246658
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Meghan Flanagan <[email-masked]>, Laura Begley <[email-masked]>, Marina de la Iglesia <[email-masked]>
Date: Sun, 12 May 2019 22:09:16 -0700 (MST)

Hi Brian, 

Iram is off work today. I'll make sure this is addressed tomorrow. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Meghan Flanagan" <[email-masked]>, "Laura Begley" <[email-masked]>, "Marina de la Iglesia" <[email-masked]> 
Sent: Monday, 13 May, 2019 09:55:02 
Subject: FW: CMA escalation - agent escalated incorrectly - TID 18246658 

Hi Ashwinee, 

Could you please review this with Iram Naz? 

Kind regards, 

Brian 

From: Meghan Flanagan 
Sent: Monday 13 May 2019 04:30 
To: India Inbox <[email-masked]> 
Subject: FW: CMA escalation - agent escalated incorrectly - TID 18246658 

Hi All, 

Can you please Flag to Irams TL ? 

Thanks, 

Meghan 

From: Laura Begley 
Sent: Friday, May 10, 2019 3:30 PM 
To: Marina de la Iglesia < [ mailto:[email-masked] | [email-masked] ] >; Meghan Flanagan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: CMA escalation - agent escalated incorrectly - TID 18246658 

Hi [ mailto:[email-masked] | 
@Meghan Flanagan ] , 

Can you flag to TL regarding agent: iram.naz 

Escalating incorrectly to CMA queue. 

Kind Regards, 

Laura 

From: Marina de la Iglesia 
Sent: Friday 10 May 2019 13:54 
To: Laura Begley < [ mailto:[email-masked] | [email-masked] ] > 
Subject: CMA escalation - agent escalated incorrectly - TID 18246658 

Hi Laura 

Buyer states she received a different area and case was escalated to CMA 

Could you please flag this to inform agent this is not correct? 

Please find the screenshot below 

Thank you very much 

Kind Regards 

Marina