Subject: FW: CMA escalation - agent escalated incorrectly - TID 18246658
From: Brian Sexton <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Meghan Flanagan <[email-masked]>, Laura Begley <[email-masked]>, Marina de la Iglesia <[email-masked]>
Date: Mon, 13 May 2019 04:25:02 +0000

Hi Ashwinee,

Could you please review this with Iram Naz?

Kind regards,
Brian

From: Meghan Flanagan
Sent: Monday 13 May 2019 04:30
To: India Inbox <[email-masked]>
Subject: FW: CMA escalation - agent escalated incorrectly - TID 18246658

Hi All,

Can you please Flag to Irams TL ?

Thanks,
Meghan

From: Laura Begley
Sent: Friday, May 10, 2019 3:30 PM
To: Marina de la Iglesia <[email-masked]<mailto:[email-masked]>>; Meghan Flanagan <[email-masked]<mailto:[email-masked]>>
Subject: RE: CMA escalation - agent escalated incorrectly - TID 18246658

Hi @Meghan Flanagan<mailto:[email-masked]>,

Can you flag to TL regarding agent: iram.naz

Escalating incorrectly to CMA queue.

Kind Regards,

Laura

From: Marina de la Iglesia
Sent: Friday 10 May 2019 13:54
To: Laura Begley <[email-masked]<mailto:[email-masked]>>
Subject: CMA escalation - agent escalated incorrectly - TID 18246658

Hi Laura

Buyer states she received a different area and case was escalated to CMA

Could you please flag this to inform agent this is not correct?

Please find the screenshot below

Thank you very much

Kind Regards
Marina