Subject: Fwd: TID : 20661991 - Broker UK(Europe) - Eric Clapton - 13/05/2019 18:45( tickets are stuck in transit since 05/05/2019)
From: Ashwinee Latchayya <[email-masked]>
To: Daniel Lupini Ndala <[email-masked]>
Date: Sun, 12 May 2019 04:44:39 -0700 (MST)

Hi Daniel, 

Please call UPS tomorrow morning and once confirmed that they are lost, you can move to replacement & wrap up (as it has already been escalated). 

Remember your cian should be clear, you can mention previous agent didn't move to rep and hence you called UPS & then moved to rep but not escalating as it's already escalated. 

Kind Regards, 
Ash 

From: "Daniel Lupini Ndala" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 12 May, 2019 15:46:39 
Subject: TID : 20661991 - Broker UK(Europe) - Eric Clapton - 13/05/2019 18:45( tickets are stuck in transit since 05/05/2019) 

Hi Ash, 

Seller shipped the tickets before the MSBD. 
Tickets are stuck in transit since 05/05/2019, Buyer chasing tickets and the case has been escalated to shipping investigation. 

Please can you move this case in pending replacement as the event is too close. 

Regards 
Daniel