Subject: Fwd: Case ID 16035266 - Need to assign the case to night shift agent
From: Ashwinee Latchayya <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Monish Rawat <[email-masked]>
Date: Sun, 12 May 2019 00:30:32 -0700 (MST)

Hi Parvez, 

Can this be reassigned to a night shift agent to call the buyer please. 
Link to the case ID : https://cstools.viagogo.net/CommonUI/ViewWorkItemConversation?workItemId= 16035266 

Kind Regards, 
Ash 

From: "Monish Rawat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 11 May, 2019 07:50:36 
Subject: Case ID 16035266 - Need to assign the case to night shift agent 

Hi Ashwinee, 

With reference to Case ID 16035266, the customer needs to be contacted as she already emailed us many time regarding her order, cannot call the buyer because of time difference buyer is from Canada. Please assign the case to night shift agent. Email ID : [email-masked] , Phone Number +1 (0) 7059201597 

Kind Regards 
Monish Rawat