Subject: Fwd: 19330126 - Broker ES - Alejandro Sanz - 08/06/2019 - relisting issue
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Thu, 9 May 2019 05:09:58 -0700 (MST)

Hi Val, 

This type of case needs to be worked on along with the buyer on the line. 

We have to call the buyer who needs to be logged in to this account and from our end Brian will turn the listing active which the buyer will instantly have to delete. 

We can do this tomorrow (if I come as it's my day off and I might not come). Otherwise when this case opens, take help from another TL to get this done. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 9 May, 2019 13:01:41 
Subject: 19330126 - Broker ES - Alejandro Sanz - 08/06/2019 - relisting issue 

Respected Ma'am, 

The buyer of this case came to us thru email claiming she cant either delete the listing nor use the tix. 
Issue is, this is Alejandro Sanz, so all relistings were admin holded which they do not show in the system for the buyer to delete them BUT for us it is still showing as relisted therefore the download option is not visible and relisted banner is there. 

We need to coordinate all to active the listing so the buyer can delete it and then be able to download the tix. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.