Subject: Fwd: 20220273/Fan seller/Wu-Tang Clan, Public Enemy & De La Soul - Gods of Rap/10/05/2019 19:30/Seller fulfilled the sale
From: Ashwinee Latchayya <[email-masked]>
To: Tulika Hora <[email-masked]>
Date: Thu, 9 May 2019 04:04:55 -0700 (MST)

Hi Tulika, 

ECC has worked on this case with detailed note of what happened. 

final address being confirmed under 354485597, expired on 01/05/19 @ 09:01, seller auto emailed to advise on 01/05/19 @ 09:01, opened on 01/05/19 @ 17:00, auto emailed reminders on 02/05/19 @ 18:1 & 03/05/19 @ 08:02, opened on 03/05/149 @ 00:31 & 03/05/19 @ 12:37, MSBD: 03/05/19 @ 07:58, auto emailed on 03/05/19 @ 14:35 to advise order cancelled and not to ship, opened on 03/05/19 @ 15:37, TN shows drop off scan on 03/05/19 @ 16:20 - after advised sale cancelled and email opened. 

Kind Regards, 
Ash 

From: "Tulika Hora" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 8 May, 2019 16:35:01 
Subject: 20220273/Fan seller/Wu-Tang Clan, Public Enemy & De La Soul - Gods of Rap/10/05/2019 19:30/Seller fulfilled the sale 

Hi Ash, 

With reference to TID 20220273 , the seller contacted our agent sihle.lusizi to inform that the buyer has not updated the address and he has been waiting for a long time to ship the tickets. 
He also informed her that he is going out of the country on 30th April and will be back in a week. The agent assured her not to worry and asked him to ship the tickets when the address is updated. The seller shipped the tickets in just a few hours after the MSBD . In the meanwhile his sale got cancelled whereas his tickets are going to be delivered now to the buyers' address today. 
He called in to explain the situation and was really furious about the situation. 

Flagging you take this into consideration 

Thanks & Regards 
Tulika