Subject: 17529023 - Broker ES - Raphael - 28/09/2018 - Approval for Refund - RAG after deadline
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Valeria Julia <[email-masked]>
Date: Thu, 9 May 2019 03:46:33 -0700 (MST)

Hi Brian, 

7 months ago, the buyer of the above TID reported Live Rag claiming the tickets were scanned but were already used minutes ago. 

According to the case history, (7 months ago) we were unable to find substitution tickets and we requested the buyer to purchase tickets at the venue if they are available. We also requested him to provide us with the proof of new purchased tickets or proof of RAG to be refunded. 

The buyer has sent us both of them (ind attached) however these were sent 7 months later (not within the deadline). 

According to OLS, we need to check with TL to see whether the buyer can be refunded. The order amount here is :- 372.1 Euro (416.24 USD) and the seller has already been paid. 

Can this be reviewed please. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 8 May, 2019 16:11:16 
Subject: 17529023 - Broker ES - Raphael - 28/09/2018 - 7 months old RAG 

Respected Ma'am, 

The buyer of this case was RAGed 7 months back and was asked to buy new tix and to give us all the information. However, buyer has done this after 7 months. 
Buyer provided: 
- printed etix we sold her 
- scan of new tix 
- venue letter 

I need a TL approval to continue with this case as it is outside our time frame. However, we can consider that buyer reported the RAG the same day of the concert and all the proof provided is the correct one. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.