Subject: Fwd: 3396924 – 1A vs 3ACD - Round of 16 - Women's World Cup 2019 – 22/06/2019 – 17:30 (Local) – Grenoble / EUR
From: Ashwinee Latchayya <[email-masked]>
To: Amol Gupta <[email-masked]>
Date: Thu, 9 May 2019 02:53:23 -0700 (MST)

Hi Amol, 

PFB. This was an error from our end. 

Call the buyer and check if she's happy to keep the tickets with a partial refund. If not escalate for a refund. (reason code: EDM error) 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 9 May, 2019 14:43:30 
Subject: Fwd: 3396924 – 1A vs 3ACD - Round of 16 - Women's World Cup 2019 – 22/06/2019 – 17:30 (Local) – Grenoble / EUR 

Hi Ash 

Here is the update please flag to check if this can be refunded under EDM error. 

Kind Regards 
Sankarshan Rajan 

From: "Arnaud Valentin" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "Sankarshan" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Yash Sharma" <[email-masked]> 
Sent: Tuesday, 7 May, 2019 20:27:51 
Subject: RE: 3396924 – 1A vs 3ACD - Round of 16 - Women's World Cup 2019 – 22/06/2019 – 17:30 (Local) – Grenoble / EUR 

Hi Rebeca, 

Thank you for the heads up, the event has been updated to 1A instead of 1B. 

Best, 
Arnaud 

From: India Inbox <[email-masked]> 
Sent: Sunday, May 5, 2019 4:50 AM 
To: Sankarshan Rajan <[email-masked]>; On-call Data Management <[email-masked]> 
Cc: Yash Sharma <[email-masked]> 
Subject: Re: 3396924 – 1A vs 3ACD - Round of 16 - Women's World Cup 2019 – 22/06/2019 – 17:30 (Local) – Grenoble / EUR 

Hi [ mailto:[email-masked] | 
@On-call Data Management ] , 

Transaction number : 21599372 

Event ID: 3396924 

Event Name: 1A vs 3ACD - Round of 16 - Women's World Cup 2019 

Event Date: 22/06/2019 – 17:30 

Geography: Stade des Alpes, Grenoble, FR 

Can you confirm that this event is actually for 1B vs 3ACD 

Link to viagogo webpage: 

[ https://www.viagogo.com/ww/Sports-Tickets/International-Soccer/Womens-World-Cup/Womens-World-Cup-2019-Tickets/E-3396924 | https://www.viagogo.com/ww/Sports-Tickets/International-Soccer/Womens-World-Cup/Womens-World-Cup-2019-Tickets/E-3396924 ] 

[ https://www.viagogo.com/ww/Sports-Tickets/International-Soccer/Womens-World-Cup/Womens-World-Cup-2019-Tickets/E-3396924 ] 

[ https://www.viagogo.com/ww/Sports-Tickets/International-Soccer/Womens-World-Cup/Womens-World-Cup-2019-Tickets/E-3396924 | Football
 Women's World Cup 2019 Tickets ] 

Football Women's World Cup 2019 tickets - Buy and sell Football Women's World Cup 2019 tickets at viagogo 

[ http://www.viagogo.com/ | www.viagogo.com ] 

Link to primary’s webpage: 

[ https://www.fifa.com/womensworldcup/matches/#knockoutphase | https://www.fifa.com/womensworldcup/matches/#knockoutphase ] 

[ https://www.fifa.com/womensworldcup/matches/#knockoutphase ] 

[ https://www.fifa.com/womensworldcup/matches/#knockoutphase | FIFA Women's World Cup France
 2019™ - Matches - FIFA.com ] 

The official match schedule for FIFA Women's World Cup France 2019™ 

[ http://www.fifa.com/ | www.fifa.com ] 

Kind regards 

Rebecca 

From: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 05 May 2019 07:52 
To: India Inbox 
Cc: Yash Sharma 
Subject: 3396924 – 1A vs 3ACD - Round of 16 - Women's World Cup 2019 – 22/06/2019 – 17:30 (Local) – Grenoble / EUR 

Hi There 

In reference to the TID: 21599372, The buyer has contacted us asking for a refund as the event was incorrectly advertised. 

The event on our system is marked as 1A vs 3ACD on 22/06/2019 however the match taking place on this date is 1B vs 3 ACD. 

Agent has investigated the case and provided the following links for verification 

Link to the official website: [ https://protect-eu.mimecast.com/s/ZgY_CZYDAsMjOGAfzMume?domain=fifa.com | 
https://www.fifa.com/womensworldcup/matches/#knockoutphase ] 

Link to Viagogo Website: [ https://protect-eu.mimecast.com/s/DfCJC1Wz0tpZvRxFGDgaP?domain=viagogo.com | http://www.viagogo.com/ww/E-3396924 ] 

According to the official website it seems the event to be incorrectly marked on our platform. 

Can you please ask EDM team to verify if the event is incorrectly marked on our system and if buyer would be eligible for a refund under EDM error 

Thank you and Regards 
Sankarshan Rajan 

From: "Yash Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 5 May, 2019 11:58:06 
Subject: 3396924 – 1A vs 3ACD - Round of 16 - Women's World Cup 2019 – 22/06/2019 – 17:30 (Local) – Grenoble / EUR 

Hi Sankarshan 

EID: 3396924 

In reference to TID: 21599372, Buyer complained that the event is wrongly displayed on the website and wants a refund. 

As per our website, match between 1A vs 3ACD is taking place on 22/06/2019, 17:30 local, however, when checking on the FIFA's website, match between 1B vs 3ACD is taking place during that time. 

Here is the link to the website showing the same: [ https://protect-eu.mimecast.com/s/ZgY_CZYDAsMjOGAfzMume?domain=fifa.com | https://www.fifa.com/womensworldcup/matches/#knockoutphase ] 

Can we contact EDM and get this updated on the website? 

Kind regards 
Yash