Subject: Re: ID : 21495998- Fan seller- 1. FC Nürnberg vs Borussia Mönchengladbach- Nuremberg, DE- 11/05/2019- Buyer chasing tickets
From: Ashwinee Latchayya <[email-masked]>
To: Nitish Sharma <[email-masked]>
Date: Wed, 8 May 2019 21:36:59 -0700 (MST)

Hi Nitish, 

This has been resolved and the final buyer has downloaded the tickets. 

You can open the case as you had set a follow up previously to avoid red flag - you can mention the issue has been resolved as the original seller has now correctly fulfiled. 

Email the buyer 'enjoy the event' & wrap up. 

Kind Regards, 
Ash 

From: "Nitish Sharma" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 8 May, 2019 10:08:05 
Subject: ID : 21495998- Fan seller- 1. FC Nürnberg vs Borussia Mönchengladbach- Nuremberg, DE- 11/05/2019- Buyer chasing tickets 

Hi Ash, 

In this case, Buyer received the incorrect tickets so we offered the replacement tickets which he accepted and we replaced the order and replacement team sent the link to download the new tickets, but unfortunately this link doesn't work or redirect to case history. 

please escalate this issue with replacement team and send correct link to buyer. 

Thanks 
Nitish Sharma