Subject: Re: 21149414/ Fan Seller/ Dom Dolla/ 11/05/2019/ Etickets bad quality after upload
From: India Inbox <[email-masked]>
To: Padraig Myers <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Customer Service Tech Team <[email-masked]>
Cc: Amol Gupta <[email-masked]>
Date: Tue, 7 May 2019 19:59:21 +0000

Hi all,

I have sent tickets via customer mail.

Kind regards

Jose

________________________________
From: Padraig Myers
Sent: 07 May 2019 18:14:28
To: India Inbox; Ashwinee Latchayya; Customer Service Tech Team
Cc: Amol Gupta
Subject: RE: 21149414/ Fan Seller/ Dom Dolla/ 11/05/2019/ Etickets bad quality after upload

I just tried to download these and though the screenshots do not look OK, the ticket when downloaded where fine (see below).

Can we just email the tickets directly to the buyer, there is definitely some type of encoding issue going on here, but the tickets look fine.

From: India Inbox
Sent: Tuesday 7 May 2019 06:12
To: Ashwinee Latchayya <[email-masked]>; Customer Service Tech Team <[email-masked]>
Cc: Amol Gupta <[email-masked]>
Subject: Re: 21149414/ Fan Seller/ Dom Dolla/ 11/05/2019/ Etickets bad quality after upload

Hi @Customer Service Tech Team<mailto:[email-masked]>,

Can you please assist here?

The seller has uploaded the tickets for orders: 21149414, 21204239, 21204478, 21361533, 21533016, 21536769. However, when the buyer goes to download the tickets they appear incorrect. The seller has provided the original PDF tickets for all orders in the CH of 21149414.

The agent uploaded the new PDFs provided for order 21149414. However there is still the same error regarding the appearance when downloaded.

As you can see from the below screenshot, it appears as though the system is not recognizing the characters on the tickets correctly.

Can this please be checked?

Kind regards

Rebecca

________________________________

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 07 May 2019 04:54
To: India Inbox
Cc: Amol Gupta
Subject: 21149414/ Fan Seller/ Dom Dolla/ 11/05/2019/ Etickets bad quality after upload

Hi Rebecca,

Following our conversation, can this issue to flagged to Tech team please.

The tickets provided by the seller are of good quality, however once uploaded the tickets are distorted and unclear.

We've tried deleting and uploading the tickets however there hasn't been any change and the seller has many transactions for this event.

Can Tech take a look at this issue please. The event is in 4 days.

Kind Regards,

Ash

________________________________

From: "Amol Gupta" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 May, 2019 10:07:11
Subject: 21149414/ Fan Seller/ Dom Dolla/ 11/05/2019/ Etickets bad quality after upload

Hi Ash,

As discussed with you the quality of etickets even after downloading and uploading it as fresh seems to be blurr and not good quality. The seller has sent the following TID's -21149414,21204239, 21204478, 21361533, 21510963, 21533016, 21536769. Please review with Tech one of the screenshot as thats what it looks like after uploading the eticket.

Thanks

Amol