Subject: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Sadaf Jamil <[email-masked]>
Date: Mon, 6 May 2019 04:02:04 -0700 (MST)

Hi all, 

We're yet to receive an answer here. 

Can we request for an update please. 

Kind Regards, 
Ash. 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 6 May, 2019 16:28:08 
Subject: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 

Hi Ash 

Following the thread below seller's confirmation is still pending whether the buyer accepted the tickets or not . 

Can we request for an update here. 

Thanks 
Sadaf 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Sadaf Jamil" <[email-masked]> 
Sent: Thursday, 2 May, 2019 15:23:17 
Subject: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 

Hi Jose, 

Following the thread below, Tempest informed us he will be contacting the Broker to check if the tickets were accepted. 

We still haven't heard anything since. Can we request for an update here please. 

Kind Regards, 
Ash 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 2 May, 2019 11:12:52 
Subject: Re: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 

Hi Ash 

No updates since 29 April, 2019 

Please advise 

Thanks 
Sadaf 

From: "Tempest JeanBaptiste" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Sadaf Jamil" <[email-masked]>, "Mansi Chhabra" <[email-masked]> 
Sent: Monday, 29 April, 2019 19:16:42 
Subject: Re: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 

Hi Jose, 

I do not think the buyer is due a refund as the seller provided valid proof of transfer. I will ask the seller if the tickets were accepted and if not we can provide a voucher at least. 

Thanks, 
Tempest 

Seller Support US, Viagogo Inc 
E-Mail: [email-masked] 
Phone: (415) -429-1056 ext: 4646 
7 days a week 9am EST – 6pm EST 

From: India Inbox 
Sent: Monday, April 29, 2019 8:04 AM 
To: CS.NewYork 
Cc: sadaf jamil; Mansi Chhabra 
Subject: Re: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 

Hi, 

Please can this be checked? 

Kind regards 

Jose 

From: Mansi Chhabra <[email-masked]> 
Sent: 29 April 2019 07:57:54 
To: India Inbox 
Cc: sadaf jamil 
Subject: Fwd: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 
Hi, 

With reference to TID: 21015353, ticket was transferred on 24/03/19.Buyer informed that Buyer did not receive the ticket via TicketMaster.Buyer provided the proof of mail box, spam box and delete box.This case was flagged to CSNY on 27/03/2019 but there was no update. 

Could you please asl CSNY team to provide any update and also confirm whether we can refund buyer. 

Thank You 
Mansi 

From: "Worchuirin" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "sadaf jamil" <[email-masked]> 
Sent: Monday, 29 April, 2019 13:02:48 
Subject: Re: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 

Hi Mansi, 

Please see trail mail. 

Kind Regards, 
M.Worchuirin 

From: "Rosette Modiri" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Yuri Koisako" <[email-masked]> 
Sent: Tuesday, 9 April, 2019 23:32:50 
Subject: Re: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 

Hi Mike, 

This case was forwarded to CS.NY on 27/03/2019 but there is no any update yet. 

Kind Regards, 
Rosette 

From: "Worchuirin" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Yuri Koisako" <[email-masked]> 
Sent: Tuesday, 9 April, 2019 21:14:04 
Subject: Re: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 

Hi Rose, 

This case was flagged to you by Shavez. 

Did you receive any updates? 

Kind Regards, 
M.Worchuirin 

From: "Yuri Koisako" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Tuesday, 9 April, 2019 20:37:56 
Subject: 21015353 - Broker US - Los Angeles Angels vs Los Angeles Dodgers (Exhibition) - 24/03/2019 17:07 - transfer issue 

Hi Mike 

With reference to TID 21015353. 

Ticket was transferred on 24/03/19. 
Buyer informed that Buyer did not receive the ticket via TicketMaster. 
Buyer provided the proof of mail box, spam box and delete box. 
The event is 15 day(s), 15 hours ago. 

Could you please investigate with relevant team. 

Thank You. 
Yuri