Subject: Re: COMMS Report - 06.05.2019
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Team Lead <[email-masked]>, Viraat <[email-masked]>, Jana Garbe <[email-masked]>, Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>
Date: Mon, 6 May 2019 03:14:59 -0700 (MST)

Hi Brian, 

The agents have been informed to complete the un-done comms. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Team Lead" <[email-masked]>, "Viraat" <[email-masked]> 
Cc: "Jana Garbe" <[email-masked]>, "Maiwenn Gouthe" <[email-masked]>, "David Lee" <[email-masked]> 
Sent: Monday, 6 May, 2019 15:36:15 
Subject: FW: COMMS Report - 06.05.2019 

Hi all, 

Could you please make sure all the agents have read and un-done comms. Please see below and attached. 

Kind regards, 

Brian 

From: Jana Garbe 
Sent: Monday 6 May 2019 08:23 
To: CSLeads <[email-masked]>; Stephen Blake <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>; Eliza deSouza <[email-masked]> 
Subject: COMMS Report - 06.05.2019 
Importance: High 

Hi all, 

Please see attached an overview of the participation of agents in the COMMS sent out. 

Please chase all agents that have been in the company over a week to complete the COMMs. I have noticed that there are agents again who have worked over the weekend, who have not logged onto the OLS and marked COMMs as complete. 

I can only highlight again that the tracked training is an important part of our compliance with the CMA and therefore it is essential that your agents are completing the COMMS as soon as possible after they have been sent out. 

Kind regards, 

Jana Garbe 

Training & Quality