Subject: [Ticket #21865] Locked account
From: IT Services <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 6 May 2019 08:17:57 +0000

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On 06 May 2019 @ 09:17 am, [email-masked] wrote:

Hi

Any update on this ?

Thanks
Tulika

Ticket History
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On 06 May 2019 @ 08:51 am, [email-masked] wrote:

Hi,

The agent tried to login again , Account is asking for the password and giving an error to check with Admin when attempting to use the old password.

Agent is unable to reset the password.

Kind regards,
Viraat

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On 06 May 2019 @ 08:43 am, Padraig Myers wrote:

Assigned to Padraig Myers.

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On 06 May 2019 @ 08:43 am, Padraig Myers wrote:

Just FYI, while you are waiting for IT, most account lockouts only last 15 mins, and the user should then be able to reset their password themselves.
(Correct me if I'm wrong IT)

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On 06 May 2019 @ 07:33 am, [email-masked] wrote:

Hi

Any update on this ?
Email id - [email-masked]<mailto:[email-masked]>

Kindly provide me with the new password .

Thanks & Regards
Tulika

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On 06 May 2019 @ 06:49 am, Padraig Myers wrote:

Adding @IT Services , moving @Customer Service Tech Team to bcc
_______________________________
From: India Inbox
Sent: Monday, May 6, 2019 4:39:46 AM
To: Ashwinee Latchayya; Customer Service Tech Team
Cc: Tulika Hora; Virat Joshi
Subject: Re: Locked account
Hi @Customer Service Tech Team,

This agent has been locked out of their account. Can this be checked?

Kind regards

Rebecca

_______________________________
From: Ashwinee Latchayya
Sent: 06 May 2019 02:33
To: India Inbox
Cc: Tulika Hora; Virat Joshi
Subject: Locked account
Hi there,

Tulika's account has been locked. Can Tech take a look please.

username: [email-masked]<mailto:[email-masked]>

Kind Regards,
Ash

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