Subject: Re: [Ticket #21865] Locked account
From: Tulika Hora <[email-masked]>
To: IT Services <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>
Date: Mon, 6 May 2019 01:16:54 -0700 (MST)

Hi 

Any update on this ? 

Thanks 
Tulika 

From: "IT Services" <[email-masked]> 
To: "Tulika Hora" <[email-masked]> 
Sent: Monday, 6 May, 2019 13:21:59 
Subject: [Ticket #21865] Locked account 

	
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On 06 May 2019 @ 08:51 am, [email-masked] wrote: 

Hi, 

The agent tried to login again , Account is asking for the password and giving an error to check with Admin when attempting to use the old password. 

Agent is unable to reset the password. 

Kind regards, 
Viraat 

Ticket History 

On 06 May 2019 @ 08:43 am, Padraig Myers wrote: 

Assigned to Padraig Myers. 
On 06 May 2019 @ 08:43 am, Padraig Myers wrote: 

Just FYI, while you are waiting for IT, most account lockouts only last 15 mins, and the user should then be able to reset their password themselves. 
(Correct me if I'm wrong IT) 
On 06 May 2019 @ 07:33 am, [email-masked] wrote: 

Hi 

Any update on this ? 
Email id - [ mailto:[email-masked] | 
[email-masked] ] 

Kindly provide me with the new password . 

Thanks & Regards 
Tulika 
On 06 May 2019 @ 06:49 am, Padraig Myers wrote: 

Adding @IT Services , moving @Customer Service Tech Team to bcc 
_______________________________ 
From: India Inbox 
Sent: Monday, May 6, 2019 4:39:46 AM 
To: Ashwinee Latchayya; Customer Service Tech Team 
Cc: Tulika Hora; Virat Joshi 
Subject: Re: Locked account 
Hi @Customer Service Tech Team, 

This agent has been locked out of their account. Can this be checked? 

Kind regards 

Rebecca 

_______________________________ 
From: Ashwinee Latchayya 
Sent: 06 May 2019 02:33 
To: India Inbox 
Cc: Tulika Hora; Virat Joshi 
Subject: Locked account 
Hi there, 

Tulika's account has been locked. Can Tech take a look please. 

username: [ mailto:[email-masked] | 
[email-masked] ] 

Kind Regards, 
Ash 
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