Subject: Fwd: TID 21581209- Please Assign to another Spanish Agent
From: Sankarshan Rajan <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>
Date: Sun, 5 May 2019 21:49:25 -0700 (MST)

HI Ash 

Please assign this to an ES agent. 

Kind Regards 
Sankarshan Rajan 

From: "Anurag Pradhan" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Sheryl Cambronero Estrada" <[email-masked]> 
Sent: Monday, 6 May, 2019 03:45:16 
Subject: Fwd: TID 21581209- Please Assign to another Spanish Agent 

Hi Sankarshan, 

Please assign this case to a day SP agent. 

Regards, 

Anurag 

From: "Sheryl Cambronero Estrada" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Sunday, 5 May, 2019 21:52:29 
Subject: TID 21581209- Please Assign to another Spanish Agent 

Hello, 

This customer mentioned in a previous contact that he was having issues w/ his password, but we received the query from the correct TID and his account. I have been trying to call for last 2 days to confirm if he is requesting a password reset, but the contacts have been unsuccessful. 

Please assign to other spanish agent since I will not be able to FU in the following days. 

Thank you 

-- 
Kind Regards, 
Sheryl Cambronero. 

"A day has 86400 seconds. Have you used one to smile today?"