Subject: RE: 21519554 - Broker TR - Galatasaray vs Besiktas - 05/05/2019 19:00 - Tickets not transferred to Passolig card
From: Laura Begley <[email-masked]>
To: India Inbox <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Cc: Ribhu Vrat <[email-masked]>, Wamiq Ahmad <[email-masked]>
Date: Sun, 5 May 2019 10:58:55 +0000

Hi Rebecca,

There is no SS agents on today till 2pm.

The agent can send the details to the seller to provide the correct details.

Kind Regards,

Laura

From: India Inbox
Sent: Sunday 5 May 2019 11:58
To: Ashwinee Latchayya <[email-masked]>; Laura Begley <[email-masked]>
Cc: Ribhu Vrat <[email-masked]>; Wamiq Ahmad <[email-masked]>
Subject: Re: 21519554 - Broker TR - Galatasaray vs Besiktas - 05/05/2019 19:00 - Tickets not transferred to Passolig card

Hi @Laura<mailto:[email-masked]>,

Can you please assign an SS agent to contact the seller about this case.

It has been escalated to SS twice already since Thursday but no action has been taken. The event is now 5 hours away and the correct Passolig details have not been sent to the seller to transfer.

The details are as follows:
Attendee 1:
Name: Or Yehonatan Bar-On
Nationality: Israel
Passport number: 31784996

Attendee 2:
Name: Yehonatan Sarusi
Nationality: Israel
Passport number: 31659905

Kind regards

Rebecca

________________________________
From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 05 May 2019 07:49
To: India Inbox
Cc: Ribhu Vrat
Subject: 21519554 - Broker TR - Galatasaray vs Besiktas - 05/05/2019 19:00 - Tickets not transferred to Passolig card

Hi Rebecca,

Following our conversation, this case has been escalated to SS but no action has been taken yet and the event is in 8 hours.

Can we forward the details below to the TR broker please.

Ticket holder 1
Or Yehonatan Bar-On
Nationality: Israel
Card number: 31784996

Ticket holder 2
Yehonatan Sarusi
Nationality : Israel
Card number : 31659905

Kind Regards,
Ash

________________________________
From: "Ribhu Vrat" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 May, 2019 13:04:26
Subject: 21519554 - Broker TR - Galatasaray vs Besiktas -  05/05/2019 19:00 - Tickets not transferred to Passolig card

Hi Ashwinee,
With reference to TID: 21519554, Buyer has contacted several times claiming their details are not yet transferred to their Passolig cards. The details were sent to the seller support team and seller uploaded proof of transfer which does not seem to be correct. The case was escalated to seller support again but seems like the tickets have not yet been transferred. Can we please get this confirmed if the seller correctly transferred the tickets or not.
Thanks for the cooperation.
Regards,
Ribhu