Subject: 21519554 - Broker TR - Galatasaray vs Besiktas - 05/05/2019 19:00 - Tickets not transferred to Passolig card
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Ribhu Vrat <[email-masked]>
Date: Sun, 5 May 2019 00:49:20 -0700 (MST)

Hi Rebecca, 

Following our conversation, this case has been escalated to SS but no action has been taken yet and the event is in 8 hours. 

Can we forward the details below to the TR broker please. 

Ticket holder 1 
Or Yehonatan Bar-On 
Nationality: Israel 
Card number: 31784996 

Ticket holder 2 
Yehonatan Sarusi 
Nationality : Israel 
Card number : 31659905 

Kind Regards, 
Ash 

From: "Ribhu Vrat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 5 May, 2019 13:04:26 
Subject: 21519554 - Broker TR - Galatasaray vs Besiktas - 05/05/2019 19:00 - Tickets not transferred to Passolig card 

Hi Ashwinee, 

With reference to TID: 21519554, Buyer has contacted several times claiming their details are not yet transferred to their Passolig cards. The details were sent to the seller support team and seller uploaded proof of transfer which does not seem to be correct. The case was escalated to seller support again but seems like the tickets have not yet been transferred. Can we please get this confirmed if the seller correctly transferred the tickets or not. 

Thanks for the cooperation. 

Regards, 
Ribhu