Subject: 18210330 - Broker AU - Slayer & Judas Priest - Download Festival 2019 Sydney - 09/03/2019 - Need to flag ECC team
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Vipin Rawat <[email-masked]>
Date: Sun, 5 May 2019 00:17:52 -0700 (MST)

Hi Rebecca, 

With reference to the above TID ; the buyer has contacted NSW Fair Trading and ECC is working on this. 

Marina Iglesia was also following this case up and her follow up is now overdued. If deem necessary, can this be reassigned to check whether any update was received from ECC. 

Kind Regards, 
Ash 

From: "Vipin Rawat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 5 May, 2019 08:53:32 
Subject: 18210330 - Broker AU - Slayer & Judas Priest - Download Festival 2019 Sydney - 09/03/2019 - Need to flag ECC team 

Hi Ash, 

As per the case notes if if buyer contacts us or follow up is overdue, please let Marina.iglesia know about it because buyer seeking a refund as states she contacted the venue as the headlining act cancelled the appearance and that the event organisers allowed the refund if they made the request by a specific date. Buyer requested a refund and received a confirmation that the refund was processed but she did not received it. 

Thanks and Regards 
Vipin Rawat