Subject: Re: 21182269 - Fan seller - Groovin' The Moo 2019 Townsville - 05/05/2019 - Reassign case
From: Ashwinee Latchayya <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Sat, 4 May 2019 19:25:13 -0700 (MST)

Hi Caleb, 

The event is already over now and I see other people have worked on this. 

Kind Regards, 
Ash 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Cc: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Sent: Saturday, 4 May, 2019 20:47:52 
Subject: Fwd: 21182269 - Fan seller - Groovin' The Moo 2019 Townsville - 05/05/2019 - Reassign case 

Hi Ash, 

This is a personalised event but the seller uploaded non-personalised tickets. We requested the seller to personalise the tickets and send them to us but he has not provided the tickets yet. 
Edivaldo is not able to call the seller due to time difference. 

Please assign this to a morning shift agent. 

Regards 
caleb 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Saturday, 4 May, 2019 20:13:17 
Subject: 21182269 - Fan seller - Groovin' The Moo 2019 Townsville - 05/05/2019 - Reassign case 

Hi Caleb, 

In reference to the above TID. Could you please assign this case to a morning shift agent to contact the seller and assure that the tickets are personalised and re-uploaded to the buyer. 

The buyer is from Australia and i'm unable to call due to the time zone. 

Regards, 
Edivaldo