Subject: 21110250, Broker US, Colter Wall , 03/05/2019, Buyer claimed wrong TIX
From: Ashwinee Latchayya <[email-masked]>
To: Worchuirin <[email-masked]>
Cc: Sandeep Rehani <[email-masked]>
Date: Fri, 3 May 2019 01:16:47 -0700 (MST)

Hi Mike, 

Can this be assigned to a calling agent to inform the buyer that the event is indeed taking place at Buffalo,NY and not Denver, Colorado. 

I've discussed this with Jose and he thinks we should still check with the buyer even if both venues are 22 hours away. 

This seems like an EDM error, so if buyer refuses to keep the ticket, please escalate to refund the buyer - EDM error. 

Official website link :- http://www.colterwall.com/tour 
Viagogo link :- https://www.viagogo.com/secure/search?q=Colter+Wall+ 

The above link could be helpful if you would like to investigate further. 
Also find attached a screenshot of the ticket. 

Kind Regards, 
Ash 

From: "Sandeep Rehani" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 3 May, 2019 08:27:04 
Subject: TID : 21110250, Broker US, Colter Wall , 03/05/2019, Buyer claimed wrong TIX 

Ashwini, 

In refrerence to above mentioned TID: buyer claimed wrong TIX, PFA herewith the screenshot of E-TIX, buyer reported wrong TIX, as per the listing the event was to be in Denver Colorado, and checked on the official site the event is in Buffalo, NY. Kindly advice as what needs to be done. 

Thanks & Regards 
Sandeep Rehani