From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Thu, 2 May 2019 23:28:05 -0700 (MST)

After investigating the sale ID 20807796 we can confirm that the buyer was refused entry to the event as the tickets you provided were invalid. This is the worst possible experience for a buyer and we therefore provide compensation. 

We have a rigorous process in place for buyers to give us all the information to prove that they were denied entry to an event and we have confirmed that the buyer was denied entry at the event and we will therefore not complete your sale. 

This is in accordance with the terms of use please refer to them for further information.