Subject: Important Update - Ed Sheeran - Walk-in exceptions
From: Ashwinee Latchayya <[email-masked]>
To: Sadaf Jamil <[email-masked]>, Amol Gupta <[email-masked]>, tasuku yamamoto <[email-masked]>, Valeria Julia <[email-masked]>, Amitej Dhar <[email-masked]>, Vipin Rawat <[email-masked]>, Ribhu Vrat <[email-masked]>, Monish Rawat <[email-masked]>, Nitish Sharma <[email-masked]>, Iram Naz <[email-masked]>, Daniel Lupini Ndala <[email-masked]>, Latika Rastogi <[email-masked]>, Tulika Hora <[email-masked]>, Garima Negi <[email-masked]>, Vijender Sharma <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Thu, 2 May 2019 22:07:06 -0700 (MST)

Hi Team, 

Please find below an important update about Ed Sheeran event. 

If you have any such queries or question related to this event, do not hesitate to ask. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Team Lead" <[email-masked]> 
Cc: "Viraat" <[email-masked]> 
Sent: Thursday, 2 May, 2019 22:48:05 
Subject: FW: Ed Sheeran - Walk-in exceptions 

FYI 

From: Shanice McNally 
Sent: Thursday 2 May 2019 13:31 
To: CSLeads <[email-masked]>; Maria Alemany <[email-masked]> 
Subject: Ed Sheeran - Walk-in exceptions 

Hi all, 

Sharing the below with you all as an FYI. 

As Ed Sheeran’s tour is now approaching, agents may receive contact from some brokers advising they have been given permission to provide the tickets to their buyers before the event, without the need to walk the buyer’s in. 

Please find attached the list of sellers who are not going to walk their buyers in for ED Sheeran, since we agreed for them to: 

    * Fulfil with personalised e-tickets 
    * Fulfilled with paper tickets which do not require to be personalised (direct channel from production, from various associations, etc) 
    * Seller authorised to sell first on viagogo, then buy tickets directly with buyer names. 

Depending on the sellers, those agreements were discussed between with the Supply Team via different form of communication (phone, emails, texts, etc) and they will not be able to provide “proof” if you ask for it. 

However all those agreements were approved by management. 

In general, if a seller is claiming to have a deal with us, the agent should check this with their TL, to be checked with Supply Team or SpecOps but probably not request proof from the seller at first. 

Thanks, 

Shanice