Subject: Fwd: TID 21131759 / Fan seller Mutua Madrid Open 2019 - Tennis Fan Pack 03/05/2019 10:00 - Buyer has not recieved tickets for all days of the event
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Cc: Worchuirin <[email-masked]>, Shelsea Zaida Generoso <[email-masked]>
Date: Thu, 2 May 2019 19:45:34 -0700 (MST)

Hi Val, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Worchuirin" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Shelsea Zaida Generoso" <[email-masked]> 
Sent: Friday, 3 May, 2019 05:22:16 
Subject: Re: TID 21131759 / Fan seller Mutua Madrid Open 2019 - Tennis Fan Pack 03/05/2019 10:00 - Buyer has not recieved tickets for all days of the event 

Hi Ashwinee, 

Please re-assign this case to morning agent to call and reason this seller. 

He listed Fan Pack so buyer was suppose to receive 3 to 6 but provided only for 4th. 

Kind Regards, 
M.Worchuirin 

From: "Shelsea Zaida Generoso" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Sent: Friday, 3 May, 2019 03:25:50 
Subject: TID 21131759 / Fan seller Mutua Madrid Open 2019 - Tennis Fan Pack 03/05/2019 10:00 - Buyer has not recieved tickets for all days of the event 

Hi Mike, 

With Reference to TID 21131759, the seller is not fulfilling his order. I have moved the order to pending sub as the event is in 10 hours. 
The seller is requesting a call now from a spanish agent. 

Kind regards, 
Shelsea Generoso