Subject: SS Escalation Update
From: Ashwinee Latchayya <[email-masked]>
To: Sadaf Jamil <[email-masked]>, Amol Gupta <[email-masked]>, tasuku yamamoto <[email-masked]>, Ribhu Vrat <[email-masked]>, Monish Rawat <[email-masked]>, Latika Rastogi <[email-masked]>, Nitish Sharma <[email-masked]>, Daniel Lupini Ndala <[email-masked]>, Iram Naz <[email-masked]>, Vijender Sharma <[email-masked]>, Tulika Hora <[email-masked]>, Garima Negi <[email-masked]>, Amitej Dhar <[email-masked]>, Vipin Rawat <[email-masked]>, Valeria Julia <[email-masked]>
Cc: Viraat <[email-masked]>, Brian Sexton <[email-masked]>
Date: Thu, 2 May 2019 19:36:42 -0700 (MST)

Hi all, 

Please see below regarding Escalate to Seller Support. 

* CSNY cases can also be escalated, no need to flag anymore * 

Please make sure your escalation notes are clear and detailed, anything incorrect or unclear may be returned. 

Kind regards, 

Ash 

From: Eimear Slijepcevic 
Sent: Thursday 2 May 2019 20:48 
To: CSLeads < [email-masked] > 
Subject: Escalating to Seller Support 

Hi all, 

The option to Escalate to Seller Support is now available, has this been rolled out / advised to the CF teams? 

A SS POC should not longer be needed as all queries for Seller Support (including CSNY) should be done by the “Escalate to Seller Support” button and following the guidelines. 

Incorrect Escalations will be returned to agents. 

Thanks, 

Eimear