Subject: Fwd: 19747943 - Broker ES - Metallica - 01/05/2019 - almost RAG
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Thu, 2 May 2019 02:08:55 -0700 (MST)

Hi Val, 

Can you try to see if we can get more info about what happened exactly. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 2 May, 2019 08:11:21 
Subject: 19747943 - Broker ES - Metallica - 01/05/2019 - almost RAG 

Respected Ma'am, 

The buyer of this case came to us thru email claiming the tix were duplicated but managed to enter 1st and the other person was RAGed. Is asking for some compensation for the bad moment he experienced. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.