Subject: Re: 20926442 - Mayday -11/5/2019 - HK - Another Wrong [ Wrong tickets case]
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Daniel Lupini Ndala <[email-masked]>
Date: Wed, 1 May 2019 19:53:58 -0700 (MST)

Hi Brian, 

I've reviewed this with Daniel and shared feedback. The team has been coached as well. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Daniel Lupini Ndala" <[email-masked]> 
Sent: Wednesday, 1 May, 2019 04:31:20 
Subject: FW: 20926442 - Mayday -11/5/2019 - HK - Another Wrong [ Wrong tickets case] 

Hi Ashwinee, 

Can you please review this with Daniel Ndala? 

Kind regards, 

Brian 

From: Tetien Lan 
Sent: Tuesday 30 April 2019 05:30 
To: Brian Sexton <[email-masked]> 
Subject: Fw: 20926442 - Mayday -11/5/2019 - HK - Another Wrong [ Wrong tickets case] 

Hi Brain, 

Can Daniel.Ndala be addressed please. 

Thanks, 

David 

From: Michelle Sze 
Sent: Tuesday, April 30, 2019 11:41 AM 
To: Tetien Lan 
Subject: 20926442 - Mayday -11/5/2019 - HK - Another Wrong [ Wrong tickets case] 

Dear David, 

    * Buyer purchased D Reserved, seller shipped H2, which is within D Reserve 
    * Seller's message in ST asking why the order became trouble order 
    * I moved out of pending requirement and recorded success for seller 

agent [ Daniel.Ndala] 

Changing transaction state to 'Pending Requirement for Payment' because : Buyer received incorrect section, instead of D section he received H section. Also offered B the 3 options for wrong tix scenario. 

    * B then chose Option 3 to ship tix back to us and wait for new tix 
    * B also sent us back the tix and informed us the TN 

agent [amanda.wu] 

did the CORRECT action by telling B that the tickets she received at Section H2 are correct , and we will ship her back the Section H2 tickets when we receive them at our APAC office. Buyer is still disputing wrong tickets and waiting for CF to reply. 

Please help to flag as this is creating extra workload for CF themselves, SS, also returns team and TLs. Thank you  

BR, 

Michelle