Subject: Re: 19676502 - Broker UK - Tom Walker - 01/05/2019 - Case to be reassigned to day shift agent
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>, Vijender Sharma <[email-masked]>
Cc: tommaso nisi <[email-masked]>
Date: Wed, 1 May 2019 19:31:48 -0700 (MST)

Hi Anurag, 

I'm sorry I was off yesterday and I see an agent has actioned on this. 

We tried to call the buyer before the event but there was no answer. 

@vijender - can you contact the buyer and check if everything went well. 

Kind Regards, 
Ash 

From: "Anurag Pradhan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "tommaso nisi" <[email-masked]> 
Sent: Wednesday, 1 May, 2019 04:52:47 
Subject: Fwd: 19676502 - Broker UK - Tom Walker - 01/05/2019 - Case to be reassigned to day shift agent 

Hi Ash, 

Please assign this case to a day IT agent. 

Regards, 

Anurag 

From: "Tommaso Nisi" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Wednesday, 1 May, 2019 01:19:34 
Subject: 19676502 - Broker UK - Tom Walker - 01/05/2019 - Case to be reassigned to day shift agent 

Hi Anurag, 

with reference to TID: 19676502, seller informed that tickets they send were invalidated by event organisers and can now provide COBO tickets, so we need to inform buyer about this as event is only 22h away. 

Can you please assign this case to a day shift agent to contact buyer? 

Thank you 

Tommaso