Subject: Fwd: 20848070 - Broker IT -Die Legende Vom Heißen Sommer - 09/05/2019 - Buyer cannot download tickets
From: Ashwinee Latchayya <[email-masked]>
To: Tanu Tomar <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, nilarka <[email-masked]>
Date: Tue, 30 Apr 2019 06:58:04 -0700 (MST)

Hi Tanu, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "nilarka" <[email-masked]> 
Sent: Tuesday, 30 April, 2019 19:16:26 
Subject: Fwd: 20848070 - Broker IT -Die Legende Vom Heißen Sommer - 09/05/2019 - Buyer cannot download tickets 

Hi Ash, 

Can you please ask a German agent to call this buyer and help them with downloading the tickets. 
Buyer states he gets a blank page and it seems the page is not loading up as they are using a slow browser. 

Can you please ask the agent to explain the buyer to download the tickets on a different browser and then check if they recieve a file in their downloads. 

Kind Regards 
Sankarshan Rajan 

From: "Nilarka Prasanna Das" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 30 April, 2019 19:13:10 
Subject: 20848070 - Broker IT -Die Legende Vom Heißen Sommer - 09/05/2019 - Buyer cannot download tickets 

Dear Sankarshan, 

Buyer is trying to download e-ticket but is getting a blank screen. Can you assign to a German calling agent 

Thanks and Regards 

Nilarka