Subject: Fwd: 21324656 - Fan Seller - Vasco Rossi - 01/06/2019 20:30 - Buyer received wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: Bhawna Bilwal <[email-masked]>
Cc: Rebecca Ballanti <[email-masked]>
Date: Tue, 30 Apr 2019 06:21:29 -0700 (MST)

Hi Bhawna, 

Can you call and see if this seller has shipped the tickets. 

The buyer claims the ticket are wrong and we're trying to see whether they were sent perhaps manually here. 

Kind Regards, 
Ash 

From: "Rebecca Ballanti" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 30 April, 2019 14:25:19 
Subject: 21324656 - Fan Seller - Vasco Rossi - 01/06/2019 20:30 - Buyer received wrong tickets 

Hi Ashwinee, 

In reference to TID 21324656, 
Buyer provided proof of wrong tickets received. 
However, the tickets still result as 'not shipped yet' and transaction state is 'Pending User Entered Tracking'. 
I cannot call fan seller to ask if she shipped manually as she is Swiss and speaks German. 
Can you reassign the case to a German agent to call the seller and ask? 

Regards, 
Rebecca