Subject: Fwd: 21187151 - Broker AR - Huracan vs Emelec - Copa Libertadores 2019 - 23/04/2019 18:15 - buyer wants more refund
From: Ashwinee Latchayya <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Tue, 30 Apr 2019 00:57:33 -0700 (MST)

Hi Val, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 29 April, 2019 18:49:13 
Subject: 21187151 - Broker AR - Huracan vs Emelec - Copa Libertadores 2019 - 23/04/2019 18:15 - buyer wants more refund 

Hi Ash, 

Buyer called me informing he does not want the partial refund of 50% we offered. He received tickets two hrs before the event and he received wrong section. Buyer purchased Platea Alcorta and received tickets for home section; he used the tickets and complained that it was really uncomfortable to be in that section and he attended only half of the event. 

We offered partial refund of 50%. He did not accept so we offered voucher of 20 € as we did not resolve issue before event. 

He wants at least 7291 ARS. 

I informed him that we will look into this. 

Can you please contact the relevant department in order to look into his case. 

THanks 
Valentina