Subject: 21095092 - Broker RU - Rammstein - 29/07/2019 - Spec Ops
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Maksim Semenov <[email-masked]>
Date: Mon, 29 Apr 2019 00:57:52 -0700 (MST)

Hi, 

With reference to the above TID ; the event has been relocated and the buyers were sent an email asking to click on a link and enter in the seating information (section, row and seat) that is stated on the tickets you have received from viagogo. 

However, the buyer here claims he can't seem to find the section he purchased the tickets for. He has provided proof of the same. The tickets purchased were for section 216. 

Can Spec Ops take a look at this please. 

Kind Regards, 
Ash 

From: "Maksim Semenov" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 24 April, 2019 14:46:08 
Subject: TID: 21095092 - Broker RU - Rammstein - 29/07/2019 - buyer cannot choose correct section because event was Relocated And Rescheduled 

Hi Ash 

With reference to above TID please check the case 

Event was Relocated And Rescheduled and buyer must change her tickets thru the link that we have provided her ( https://reseating.tci.ru/ ). 
She tried to enter information about her place ( section A 216 ) but there are the last section A 212 and then section A 304. 
She didnt understand what section she must choose. 
She provided us proof about this issue. 

Regards 
Maks