Subject: 21384897 - Fan Seller - Rammstein - 29/07/2019 - Buyer cannot choose correct tickets
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Maksim Semenov <[email-masked]>
Date: Mon, 29 Apr 2019 00:13:09 -0700 (MST)

Hi, 

With reference to the above TID ; the event has been relocated and the buyers were sent an email asking to click on a link and enter in the seating information (section, row and seat) that is stated on the tickets you have received from viagogo. 

However, the buyer here claims he can't seem to find the section he purchased the tickets for. He has provided proof of the same. The tickets purchased were for section 221. 

Can Spec Ops take a look at this please. 

Kind Regards, 
Ash 

From: "Maksim Semenov" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 25 April, 2019 22:05:37 
Subject: TID: 21384897 - Fan Seller - Rammstein - 29/07/2019 - Buyer cannot choose correct tickets 

Hi Ash 

With reference to above TID please check case. 

Event is relocated and buyer go to the website of the new location and enter his seating details, but he has a problem as the seating numbers does not appear. 
Buyer send proof with screenshot of the problem they are experiencing. 
Seller send proof of purchase and the tickets are valid. 

Regards 
Maks