Subject: Re: 19307570 - Fan seller - Backstreet Boys - 11/05/2019 - Seller charges
From: Ashwinee Latchayya <[email-masked]>
To: Jessica Renaud Aparecido <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>, melisa nunez <[email-masked]>
Date: Sun, 28 Apr 2019 03:04:31 -0700 (MST)

Hi Jess, 

This has been escalated to payments already now. 

Kind Regards, 
Ash 

From: "Jessica Renaud Aparecido" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Edivaldo Manuel Augusto Pereira" <[email-masked]>, "melisa nunez" <[email-masked]> 
Sent: Thursday, 25 April, 2019 19:54:49 
Subject: Re: 19307570 - Fan seller - Backstreet Boys - 11/05/2019 - Seller charges 

Hi Ash, 

I am flagging this case to you as per Mike's recommendation. 
Seller emailed again requesting to cancel the charge since she has sent the tickets on time, more than 2 months ago and buyer has receive it and confirmed. 
Mike advised me to request you to flagg the case to reverse the charge and pay this seller since she is not at fault. I talked to him about being seller's responsibility to provide with the tracking number, but he informed that since there is and agreement between UPS and Viagogo, the tracking number should have appeared there automatically and this was an error from one or another, not the seller. 

Thank You, 
Jéssica 

De: "Ashwinee Latchayya" <[email-masked]> 
Para: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Cc: "melisa nunez" <[email-masked]>, "Jessica Renaud Aparecido" <[email-masked]> 
Enviadas: Quinta-feira, 25 de abril de 2019 14:36:32 
Assunto: Re: 19307570 - Fan seller - Backstreet Boys - 11/05/2019 - Seller charges 

Hi Edi, 

It is the seller's responsibility to provide us with a TN showing tickets were sent with a traceable method. 

Kind Regards, 
Ash 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "melisa nunez" <[email-masked]>, "Jessica Renaud Aparecido" <[email-masked]> 
Sent: Tuesday, 23 April, 2019 17:18:09 
Subject: 19307570 - Fan seller - Backstreet Boys - 11/05/2019 - Seller charges 

Hi Ash, 

In reference to the above TID. The above transaction was substituted as the TN did not show that the tickets were shipped 
The seller stated that UPS collected the ticket. 

Agent Melisa contacted the buyer who confirmed that the tickets were delivered 2 months ago, which means that the tickets sent by the seller on 19307570 were delivered successfully as the new transaction (19307570) state is Pending Seller Confirmation. 

As this was the carrier's fault, can we get TL approval to remove the charges here, record success for the seller(TID 19307570) and do something about the tickets on TID 21444557. 

Regards, 
Edivaldo