Subject: Fwd: 21486042 - Fan Seller - Torino vs Milan - 28/04/2019 - Seller to be called by a day shift agent
From: Ashwinee Latchayya <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Parvez Alam <[email-masked]>, tommaso nisi <[email-masked]>
Date: Sun, 28 Apr 2019 00:47:57 -0700 (MST)

Hi Daniele, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Parvez Alam" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "tommaso nisi" <[email-masked]> 
Sent: Sunday, 28 April, 2019 02:34:05 
Subject: 21486042 - Fan Seller - Torino vs Milan - 28/04/2019 - Seller to be called by a day shift agent 

Hi Ashwinee, 

Can you assign this case to an agent (IT), we need to call the seller and help him with personalisation. 

Kind Regards 
Parvez Khan 

From: "Tommaso Nisi" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Sunday, 28 April, 2019 01:53:02 
Subject: 21486042 - Fan Seller - Torino vs Milan - 28/04/2019 - Seller to be called by a day shift agent 

Hi Parvez, 

with reference to TID: 21486042, seller is facing issues while personalising tickets, he uploaded incorrect tickets, then deleted them, we provided link for re-personalization, but still wasn't able and asked many times to be called. I asked him proof of issue faced. 

Can you please assign this case to a day shift agent in order to call seller to guide him in personalisation? 

Thank you for consideration 

Tommaso